Debugging ErrorsManual
9.11.2021
This doc explains how to deal with errors on the website.
First, you need to spot the problem: find the appropriate section.
Error Page
When the website encounters an error and catches it, it displays an error page to inform you about it. There are multiple kinds:
Oops - Page not Found
This page appears when the url you followed doesn't exist; the error is known as 404. You can return to the homepage from here.
Check the url you inputted; maybe there is an error in its syntax, or the page no longer exists. If you can't find the mistake in the url, then try finding the page from the homepage on.
Digital Store Error
When the digital store suffers an error, it displays an error page. You can retry to submit your input, or return to the homepage.
This kind of error is usually due to server-side problems, and you cannot fix it. Perhaps try to remove any special characters from your inputs.
Infinite Redirect / Blank Page
These are usually cache-related bugs.
Try reloading your cache. If that doesn't work, then the error might lie in your input - remove any special characters (quotes and apostrophes are the most likely problem), then submit the form again.
Redirect to Home
If you try to navigate to a page, but always end up on some sort of default / home page, then this is likely because your target page doesn't thing you have the proper authentication. Try clearing your cache; if that does not work, maybe you really don't have the authentication and need to acquire it.
Missing Features
If you are looking for something and it just isn't there, or an action you do - such as typing a shortcut, or hovering over an item to view an interface - then this is likely because your cache hasn't updated. Incorrect formating or styling also could be because of this.
The current oldest cache version is shown on the top right of the standard navigation bar, eg. "Many Isles v2.2.2". If you click on the version, it will show you the changelog, where the newest version is shown. If the two numbers don't agree, then you have old caches around.
To fix these problems, simply reload your cache.