Digital Store OrdersDocumentation

4.11.2021

Digital store orders are created when a customer makes a purchase.

Creating Orders

A customer purchases the contents of a basket. They receive a receipt by mail, with a single order number - eg., order #22. The purchase however is split into separate orders for each partner. Subdivided orders have format #22-31.

Upon purchase, money (whether paid through stripe or with Many Isles credit) is transferred, in the form of credit, to the recipients. The proper amount, after a 2.2% royalty reduction, is sent to the partners; shipping costs are transferred, without royalties, to the partners; all royalties are supplied to the Pantheon; and any purchase of credit is given to the customer, without royalties.

Each order contains: the order's id; a list of purchased items, and their specifications; how much was paid; how much the partner received (as in, this individual order's price, minus royalties); the shipping costs; the partner; the customer; and the order's status.

User-Side: Viewing Orders

As soon as a user has closed their first order, they can view their orders and purchase history from their account page. The customer's view of orders is relatively limited: they only see the id; the items and specifications; the total price; the partner's reference id; and the order status. This page serves only to allow the customer an overview of their orders, check on the delivery status, contact the partner in case of need, and to have a receipt beyond the email.

If the purchase was made with credit, they can view the purchase under Transactions. They will similarly find the transfer of more credit to their total if they purchased it.

Partner-Side: Fulfilling Orders

A partner receives a notification email when an order is closed. They also see all pending orders on their extension's hub.

The hub offers a quick overview on the order; for more detailed information, they can click on "View". This notably shows the customer's address, contact information in case of need, and allows them to update an order's status.

Further Information

Order Statuses

An order always has a status, which marks its delivery status. This helps customers and partners keep track of orders.

When an order is closed, it is pending. This means the partner receives the order, but has not yet packaged and dispatched it. Once all orders are processed (sent), the partner can change the order's status to shipping. Finally, once an order has arrived, it is received. The partner may receive notification of this and update the order's status, but this is not necessary - an order can stay on "shipping" forever. It is only important that it is processed as quickly as possible.